About Petal Baby

Return & Refund Policy

At Petal Baby, we want you to be completely satisfied with your purchase. Please review our return process below.

Return Window

You have 30 days from the date of delivery to initiate a return for eligible items.

Eligible Items

To be eligible for a return, items must be:

Unused and in original condition
In the original packaging with all tags attached
Free from any signs of wear or washing

Important: For health and safety reasons, certain baby products (such as opened bibs, towels, blankets, or any items that have been washed or used) cannot be returned once the packaging is opened.

How to Start a Return

Step 1: Contact us within 30 days of delivery using the contact form on our Contact page.
Include: Order number, item(s) to return, and reason

Step 2: We'll review your request and respond within 1-2 business days with return authorization and shipping instructions.

Step 3: Ship the item(s) back using the address provided in our response.

Return Shipping Costs

Customers are responsible for return shipping costs, unless:

The item arrived damaged or defective
We sent the wrong item

We strongly recommend using a trackable shipping method, as we cannot be responsible for returns that are lost in transit.

Processing Time

Return inspection: 5-7 business days after we receive your return
Refund processing: 3-5 business days after approval
Bank/card processing: Additional 5-10 business days depending on your financial institution

Total timeframe: Please allow up to 3-4 weeks from when you ship your return until you see the refund in your account.

Refund Method

Approved refunds will be issued to your original payment method. You'll receive an email confirmation once your refund has been processed.

Note: Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please:

Return the original item following the process above
Place a new order for the item you want

This ensures you receive your new item as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item:

Contact us immediately (within 48 hours of delivery is best)
Include photos showing the damage or defect
We'll arrange a replacement or full refund at no cost to you, including return shipping