Refund policy
At Petal Baby, we want you to be completely satisfied with your purchase. Please review our return process below.
Return Window
You have 30 days from the date of delivery to initiate a return for eligible items.
Eligible Items
Items must be unused, in original condition, in the original packaging with all tags attached, and free from signs of wear or washing.
For health and safety reasons, certain baby products, such as opened bibs, towels, or blankets, cannot be returned once their packaging is opened. Washed or used items are not eligible.
How to Start a Return
Contact us through our Contact page or at hello@petalbabyshop.com within 30 days of delivery. Include your order number, the items to return, and your reason.
We respond within 1–2 business days with return authorization and shipping instructions. Because items may ship from different supplier locations, we provide the specific return address for your order. Please wait for authorization before shipping your return.
Return Shipping Costs
Customers pay return shipping unless the item arrived damaged or defective, or we sent the wrong item. We recommend a trackable shipping method. We cannot be responsible for returns lost in transit.
Processing Time
- Return inspection: 5–7 business days after receipt.
- Refund processing: 3–5 business days after approval.
- Bank/card processing: an additional 5–10 business days, depending on your financial institution.
Most customers receive their refund within 2–3 weeks of shipping their return. In some cases, allow up to 4 weeks depending on your financial institution.
Refund Method
Approved refunds are issued to your original payment method. We email confirmation once the refund is processed. Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We do not offer direct exchanges. Return the original item following this policy and place a new order for the size or color you want.
Damaged or Defective Items
Contact us immediately with photos if your item arrives damaged, defective, or incorrect. Contacting us within 48 hours of delivery is best. We arrange a replacement or full refund at no cost to you, including return shipping.
Non-Returnable Items
- Items marked as final sale or clearance.
- Personalized or custom-made products.
- Items returned after 30 days from delivery.
- Items without proof of purchase.
- Items that do not meet the eligibility conditions above.
Contact Us
Petal Baby
Email: hello@petalbabyshop.com
Phone: 763-568-6891
Please contact us before sending a return. We respond to return requests within 1–2 business days.